Direct Debit Information

One Dog:

 

Two Dogs:

 

One day a week

$55.50

One day a week

$103.00

Two days a week

$107.00

Two days a week

$206.00

Additional Days

$51.50

Additional Days

$103.00

 

 

 

 

  1. There is a strict 24 hour cancellation policy – if you do not provide us with 24 hours’ notice, the full fee will be deducted from your account without a refund or credit day being processed;
  2. PawPals has the right to turn away dogs who are dropped off late as it disrupts the dogs in our care. Drop off is between 7 – 9am. If we turn you away after 9am, the full fee will be deducted from your account without a refund or credit day being processed;
  3. If you provide us with 24 hours’ notice, you will receive a credit day. A credit day means, you will be debited payment as usual but will be redirected to an additional day within a 4 week period immediately following your usually scheduled day (providing there is space available). Refund of payment will not be permitted;
  4. If notice is provided a week in advance (i.e; you are going away to be on holiday), we will cancel your payments for the time you are away (a maximum of 3 weeks can be cancelled to hold your spot);
  5. If your direct debit bounces, your payment will automatically re-debit the following day with an additional charge of $5 administration fee;
  6. A $5 fee for early drop-offs (before 7am) will be imposed. This additional payment will be charged automatically on the day;
  7. All late pickups (after 6pm) will incur a surcharge of $10 per 10 minute increment. This additional payment will be automatically charged to your card that evening;
  8. If you would like to bring your dog in on an extra day (other than your usually scheduled day/s), we can charge your card on the day, (providing there is space available for your dog. Please be sure to enquire in advance.